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Have a question, issue, or partnership proposal? Our expert support team responds within 24 hours — usually much faster.

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    ❓ Common Questions

    How fast do you respond? ▼
    We aim to reply within 4 hours during business hours (Sat–Thu, 10 AM–8 PM BST). Weekend queries are answered first thing Monday.
    What info should I include? ▼
    Please share your Order ID, plugin/theme name, WordPress version, and a description of the issue. Screenshots always help!
    Can I request a refund? ▼
    Yes — we offer a 30-day no-questions-asked refund policy. Just select "Refund Request" in the subject dropdown above.
    Do you offer installation help? ▼
    Absolutely. Our WP Solution Center has step-by-step guides, and our team can help remotely if needed.
    How do I activate my license? ▼
    After purchase, check your email for the license key. Visit your plugin settings → License → Enter key → Activate.

    🕐 Support Schedule

    Saturday 10:00 AM – 8:00 PM
    Sunday 10:00 AM – 8:00 PM
    Monday 10:00 AM – 8:00 PM
    Tuesday 10:00 AM – 8:00 PM
    Wednesday 10:00 AM – 8:00 PM
    Thursday 10:00 AM – 8:00 PM
    Friday (Today) Closed

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    Our Office & Location

    We're a remote-first team based in Bangladesh, serving clients worldwide. You can reach us digitally anytime — and physically by appointment.

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      Head OfficeDhaka, Bangladesh
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      Support Emailsupport@plugintheme.com
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      WhatsApp Support+880 1XXX-XXXXXX (Business hours)
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      Serving GloballyClients in 60+ countries worldwide
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    Dhaka, Bangladesh
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