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Refund Policy

Refund Policy

Last Updated: April 15, 2026

At ThemePluginStation, we strive to ensure your complete satisfaction. Please read our refund policy carefully before making a purchase.

1. Digital Product Nature

All products sold on ThemePluginStation are digital downloads. Once a license key or download link has been delivered, the product has been “used” in a legal sense. Therefore, our refund policy has specific conditions.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • Product Not Delivered: Your purchase was successful but you did not receive the product within 24 hours.
  • Major Technical Issue: The product has a fundamental flaw that makes it unusable and our support team is unable to resolve it within 72 hours.
  • Duplicate Purchase: You accidentally purchased the same product twice.
  • Product Mismatch: The product received is significantly different from what was described.

3. Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind after purchase.
  • Incompatibility with themes/plugins not mentioned in our product description.
  • Products where the license key has already been activated or used.
  • Failure to read product descriptions or requirements before purchasing.
  • Issues caused by your own server environment or third-party conflicts.
  • Requests made more than 7 days after purchase.

4. Refund Request Process

  1. Contact us at support@themepluginstation.com within 7 days of purchase.
  2. Include your order number and a detailed description of the issue.
  3. Our support team will respond within 24–48 business hours.
  4. If eligible, refunds are processed within 5–10 business days to your original payment method.

5. Partial Refunds

In cases where only part of an order is affected, we may issue partial refunds at our discretion.

6. Chargebacks

Filing a chargeback without first contacting us may result in account suspension. We encourage you to contact our support team to resolve any issues before disputing with your bank.

7. Contact for Refund Requests

  • Email: support@themepluginstation.com
  • Response Time: 24–48 business hours